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ITIL - Wikipedia

ITIL (formerly an acronym for Information Technology Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.



The Information Technology Infrastructure Library (ITIL) defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures and practices to allow the organisation to manage an IT operation and associated infrastructure.


ITIL Certification

ITIL Certification Portal, provides information on ITIL Foundation and ITIL V3 Courses, Exams, Certifications and materials


ITIL | IT Service Management | ITSM | AXELOS

The ITIL best practices provide a framework for businesses to more effectively manage their IT services. Find out more about ITIL with AXELOS.


Free ITIL Test | Free ITIL Foundation Test

Try your ITIL Foundation Test free of charge. To successfully pass the ITIL Foundation and other ITIL exams you need to be well prepared. You can practice yourself and try out the Free ITIL Foundation Test.


ITIL Self-Assessment

Welcome to the ITIL Self-Assessment Study! This survey is carried out in the course of an international research cooperation between Copenhagen Business School (Denmark), University of St. Gallen (Switzerland), and Humboldt University of Berlin (Germany) in cooperation with the itSMF.


Information Technology Infrastructure Library (ITIL) Guide

Introduction. IT Infrastructure Library (ITIL) provides a framework of Best Practice guidance for IT Service Management and since its creation, ITIL has grown to become the most widely accepted approach to IT Service Management in the world.. This compact guide has been designed as an introductory overview for anyone who has an interest in or a need to understand more about the objectives ...


ITIL – Wikipedia

ITIL eli Information Technology Infrastructure Library on kokoelma käytäntöjä IT-palveluiden hallintaan ja johtamiseen. ITIL on globaalisti tunnustettu prosessikehys, jota on käytetty ja kehitetty 20 vuotta.Mallin kehitys alkoi Englannissa valtionhallinnon hankkeena 1980-luvulla ja sitä kehittämään ja edistämään on perustettu käyttäjäyhdistys itSMF – IT Service Management Forum.


Free ITIL Training - Online Videos and PDF Guide

Free ITIL Training videos and free ITIL guide - The best free online training in ITIL and IT Service Management from freeitiltraining.com.


ITIL Foundations 2011 course - IT & Computer Training Courses

IT Academy offers the ITIL Foundations 2011 course for students interested in computer courses and IT training.


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