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ITIL - Wikipedia

ITIL (formerly an acronym for Information Technology Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.



The Information Technology Infrastructure Library (ITIL) defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures and practices to allow the organisation to manage an IT operation and associated infrastructure.


ITIL | IT Service Management | ITSM | AXELOS

ITIL - IT Service Management ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.


Information Technology Infrastructure Library - Wikipedia

Information Technology Infrastructure Library, meestal afgekort tot ITIL, is ontwikkeld als een referentiekader voor het inrichten van de beheerprocessen binnen een ICT-organisatie.ITIL is geen methode of model, maar eerder een reeks van best practices (de beste praktijkoplossingen) en concepten. Het resultaat van procesimplementatie met behulp van ITIL is vergelijkbaar met de ISO 9000 ...


ITIL Self-Assessment

Welcome to the ITIL Self-Assessment Study! This survey is carried out in the course of an international research cooperation between Copenhagen Business School (Denmark), University of St. Gallen (Switzerland), and Humboldt University of Berlin (Germany) in cooperation with the itSMF.


Free ITIL Training - Online Videos and PDF Guide

Free ITIL Training videos and free ITIL guide - The best free online training in ITIL and IT Service Management from freeitiltraining.com.


ITIL Foundations 2011 course - IT & Computer Training Courses

IT Academy offers the ITIL Foundations 2011 course for students interested in computer courses and IT training.


ITIL – Wikipedia

ITIL eli Information Technology Infrastructure Library on kokoelma käytäntöjä IT-palveluiden hallintaan ja johtamiseen. ITIL on prosessikehys, jota on käytetty ja kehitetty 20 vuotta.Mallin kehitys alkoi Englannissa valtionhallinnon hankkeena 1980-luvulla ja sitä kehittämään ja edistämään on perustettu käyttäjäyhdistys itSMF – IT Service Management Forum.


ITIL Practitioner Guidance - amazon.com

ITIL® Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.


Amazon.com: ITIL For Dummies (9781119950134): Peter ...

ITIL For Dummies provides an easy-to-understand introductionto using best practice guidance within IT service management. Itbreaks down the 5 stages of the service lifecycle into digestiblechunks, helping you to ensure that customers receive the bestpossible IT experience.


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